1. Scope
SmartRest is a business platform used by restaurants to manage tables, orders, payments, printing, shifts, reporting and reservations. This policy applies to the SmartRest mobile applications, frontoffice, public reservation services and related cloud and edge components.
2. Information we process
Depending on how a restaurant configures and uses SmartRest, we may process:
- Staff account information, access roles and authentication data.
- Restaurant operational data, including products, prices, tables, orders, payments, shifts and reports.
- Reservation information, including date, time, party size, notes and, when provided, customer name, phone number and email address.
- Technical information such as device identifiers, synchronization status, IP address, server logs and error diagnostics.
- Local network connection details required for edge synchronization and printer communication.
SmartRest does not store full payment card details. It may store the selected payment method, amount and payment time for operational and reporting purposes.
3. Why we use information
Information is used to provide and secure the service, synchronize restaurant operations, route print jobs, manage reservations, produce reports, troubleshoot problems and comply with applicable legal obligations.
4. Offline and edge storage
SmartRest is designed to continue operating during an internet outage. Relevant configuration, order, reservation and session data may therefore be stored temporarily on authorized devices and on the restaurant's local edge service. Pending data is synchronized when connectivity returns.
5. Data sharing
We do not sell personal data and do not use restaurant operational data for third-party advertising. Data may be processed by infrastructure and hosting providers only where required to operate and secure the service, or where disclosure is required by law.
6. Retention
Information is retained for as long as necessary to deliver the service, maintain accurate business records, comply with accounting or legal requirements, and resolve disputes. Specific retention periods may depend on tenant configuration and applicable legislation.
7. Security
SmartRest uses authenticated access, tenant isolation, secure transport and controlled infrastructure access. No system can guarantee absolute security, but reasonable technical and organizational safeguards are maintained and reviewed.
8. Your rights
Depending on applicable law, individuals may request access, correction, deletion, restriction or portability of their personal data, or object to certain processing. When information was provided directly to a restaurant, that restaurant may be the appropriate first contact.
9. Children
SmartRest is intended for business use and is not directed at children.
10. Updates
This policy may be updated when the service or applicable requirements change. The latest version will remain available on this page.
11. Contact
For privacy questions or requests, contact privacy@smartrest.eu.